1. DELIVERY & RETURN
What are the delivery zones for Monsieur L.?
For France, delivery and return are free of charge from a minimum purchase of €150 throughout mainland France.
For Europe and the French overseas territories, delivery is free of charge from a minimum purchase of €150, and the return is the customer's responsibility.
For the rest of the world, the delivery cost is €25, and the customer is responsible for the return.
How long does delivery take?
Any order placed before 3:00 pm, Monday to Friday (except holidays), will be shipped within two working days within the stock limit available by Colissimo. The products are delivered with a variable delay depending on the destination country. A Colissimo tracking number will be sent to you after your order is processed by our logistics department.
Do I have to pay customs fees for my order?
For deliveries to mainland France and its territories, the French VAT rate is automatically applied and cannot be refunded.Any customs duties may be claimed depending on the delivery country. In this case, the customer is responsible for verifying all customs charges specific to their country of delivery before placing an order. The customer must pay the carrier delivery if the package has been inspected by customs. No tax refunds are possible.
How to return or exchange a product ordered on the Monsieur L. website?
According to current legislation, there is a withdrawal period of 14 days to return the ordered products intact in their original packaging. After the returned products is received by our services we will refund the purchase within 14 days, using the same payment method.
Please note the following procedure:
No used products can be returned
Pack the item in its original packaging.
Return your order quickly using the return tag provided.
Notify our customer service email: firstname.lastname@example.org
Once your order has been verified, it will be refunded within 14 days.
Can I return or exchange a product ordered on Monsieur L.'s website directly at a Monsieur L. store?
We don't allow returns or exchanges for products ordered on the Monsieur L. website directly at the Monsieur L. store. In some cases, we can make exceptions. Please, contact our customer service using the email email@example.com explain your return motives.
What to do if contact details are entered incorrectly?
In case of an error in the delivery address, the order will be returned by the carrier with the mention of NPA ("does not live at the indicated address"). If you made a mistake when entering your address, please contact our customer service as soon as possible by email:firstname.lastname@example.org.
Any anomaly in delivery (damaged packaging, lack of products, delay in delivery etc….) must be notified in the delivery note presented by the carrier. Quickly inform our customer service via email:email@example.com in order to make an inquiry with the carrier. In the event of a product shortage, an investigation with the carrier may take up to 21 workdays. If during this period the product is found, it will be immediately redirected to the delivery location designated at the time of order. On the other hand, if the ordered product is not found at the end of this investigation period, Monsieur L. will proceed, at their own expense, with a new shipment of the missing products initially ordered, within the limit of available stocks.
Are my products guaranteed?
The customer benefits from the compliance guarantee under articles L217-4 sequenced of the Consumer Code. As well as the legal guaranty against hidden defects in the products under the conditions of art. 1641 to 1649 of the Civil Code reproduced in theGeneral Conditions of Sale..
2. FIND MY GUIDE
Our shoes are designed with a generous and comfortable fit and will be the perfect match to a large number of our customers. The fit can vary depending on the design, material or construction.
To find your size corresponding to the size scale proposed by Monsieur L.,we recommend consulting our Size Guide section in the menu at the bottom of the screen or by clicking on the tab offered in each of our product sheets.
If you need further advice on choosing a size, you can contact our customer service department by emailing firstname.lastname@example.org call +33 7 82 28 44 55, Monday to Saturday, from 10am to 6am.
3. HOW TO TAKE CARE OF YOUR PRODUCTS
You love your shoes and never want to take them off...
Monsieur L. shoes are made from natural materials. Like you, they need to rest. Use them alternately if possible as the breathing time will allow the leather to rest and the occasional perspiration to evaporate.
Shoetrees are an essential accessory to guarantee longevity. We recommend them after each use.
They limit the mechanical ageing of leather and the formation of wrinkles. They absorb moisture and therefore reduce odours. For optimal drying, let the shoes rest for at least 48 hours.
We advice you to regularly clean your shoes with a soft cloth or soft brush which is a little detail but with an important impact.
On smooth leathers, a slightly damp cloth is sufficient to remove light dirt. You will get a similar result on suede calf leathers with a special dry suede brush.
Finally, in collaboration with Saphir Médaille d'Or, we offer a selection of high-quality maintenance treatments. Laboratory tested on Monsieur L.'s leathers, each product has been chosen to better meet three requirements: remove stains, nourish and waterproof, all respecting the specific characteristics of each of our leathers.
To guide you choosing our shoe trees and the specific care of the leather, please consult the maintenance advice sheet for each model.Maintenance advice.
4. CREATE AND MANAGE YOUR ACCOUNT
Create an Account Monsieur L.
To create a Monsieur L account:
- Click on the MY ACCOUNT section at the bottom of the menu on the left of the home page.
- Click CREATE ACCOUNT.
- Fill in the requested information and confirm.
Is my personal data protected?
For all information regarding your data, we invite you to read our pageConfidentiality
How to find my forgotten password?
To change your password, please log out if you were logged in and go to the MY ACCOUNT section and click on «Forgot my password» to reset your password.
How can I stay informed about the latest Monsieur L. products?
Creating your account includes subscribing to receive newsletters from Monsieur. L.
You can unsubscribe at any time by clicking on the link provided for this purpose, located at the bottom of our newsletters.
How to get in touch with Monsieur L.?
PFor any information request, you can contact our customer support service by entering your request in the CONTACT US section or by calling +33 7 82 28 44 55 , Monday to Saturday, from 10am to 6pm or by email: email@example.com, specifying in your email or during your call your contact details as well as the subject of your request.
How to delete your account?
If you wish to delete your Monsieur L account, please contact our customer service at firstname.lastname@example.org. Please note that this action will result in the loss of your entire order history.
5. TRACK YOUR ORDER
How can I know if my order was validated?
You will receive a confirmation email with your order number and basket summary. If you do not receive an order confirmation email within a few hours, please, contact our customer service by phone at +33 7 82 28 44 55 Monday to Saturday from 10:00am to 6:00pm or by email: email@example.com.
How to track my order?
Once your order is processed by our logistics department, you will receive a confirmation email with a Colissimo tracking number. Monitoring of your delivery is carried out directly on the Colissimo website. If you do not receive a confirmation email with the Colissimo tracking number in the next few days, you can contact our customer service by phone at +33 7 82 28 44 55 Monday to Saturday from 10:00am to 6:00pm or by email: firstname.lastname@example.org.
How do I track my order history?
To track your order history, log into MY ACCOUNT at the bottom right of the menu on the screen.
Could there be any colour difference between the product photo on the website and the product?
The products are presented through an information overview prepared with great care and precision by specialized professionals to allow a more precise and complete description. However, concerning the digital presentation of products on the Internet, in particular, due to the technical limitations of the colour reproduction of computer equipment, it is possible that the perception of the photographic representation of the products and, in particular the colour of leather tones, does not correspond exactly.
The products are offered within the limit of available stocks and any mention of the product's stock on the website is given as an indication, insofar as technically updates are possible. If one of the products are not available, you will be informed by email as soon as possible of the possible cancellation of your order or of its partial delivery. Consequently, any order for an unavailable product that has actually been paid for will not allow for any compensation other than a refund for that product and any related delivery costs.
How to cancel my order?
If you wish to cancel your order for any reason, please contact our customer service as soon as possible at +33 7 82 28 44 55 , Monday to Saturday, from 10am to 6pm or send an email to email@example.com. If your order isn't shipped yet, we will cancel and refund your order.
6. PAYMENT AND SECURITY METHODS
What are the possible payment methods?
Payment methods accepted are Bankcard, Visa, Mastercard and other payment methods proposed by Stripe as indicated on the Website.
What to do if my online payment is declined?
If your online payment is declined, it could be for one of these reasons:
- You made an error logging into your account.
- You made an error when entering your card's expiration date or security code (cryptogram).
- Your name and address do not match those registered by your bank.
- The bank refused payment for security reasons.
- Your account does not have sufficient funds to cover the cost.
Contact your bank or credit institution if you would like more information in case of payment refusal. If your bank does not provide a satisfactory explanation, we invite you to contact our customer service by telephone
7. JOIN OUR STORE OR OUR HEADQUARTERS
How to contact our store?
34, rue Jacob 75006 Paris France
How to contact our customer service?
For any information request, you can contact customer service by entering your request in the CONTACT US section or dial +33 7 82 28 44 55 , Monday to Saturday, from 10:00am to 6:00pm or sending an email firstname.lastname@example.org. Specify in your email or during your call your contact details and the subject of your request.