Terms and conditions
« Customer(s) » refers to the Internet user(s) browsing the Website and making an online purchase of Product(s) for personal purposes only.« General Conditions of Sale» means these general conditions of sale of Products on the Website. « Monsieur L. » refers to the company Sèvres Associés, Société par Actions Simplifiée, whose registered office is located at 107, rue de Sèvres, 75006 Paris, registered in the Paris Trade and Companies Register under number 894 070 309, represented by Mr Alain Leber, duly authorized for the purpose hereof, owner of the Monsieur L. brand and marketing products under this brand on the Website. Products » means men's and women's shoes, leather goods and footwear accessories, cleaning products, under the Monsieur L. brand offered for sale on the « Website » under the conditions of Article 3 below. https://monsieurl.com offering the Products for sale.
2. PURPOSE - SCOPE OF THE GENERAL CONDITIONS OF SALE
The purpose of these general conditions of sale is to define the terms and conditions for the online sale of Products on the Website to Customers, as well as the rights and obligations of the Parties arising from the online sale of the Products offered on the Website. They determine all the steps necessary for placing the order and ensure the follow-up of this order between the Parties.
By ordering a Product on the Website, the Customer acknowledges having read the T&Cs and accepted them without restriction, this acceptance not being in any way conditioned by a handwritten signature from the Customer. Consultation of the Website by the Customer is also governed by the legal notices of the Website, which he accepts without reservation and can be accessed at the address:Legal Notice.
It is specified that the Customer can save or print these General Conditions of Sale, provided however that they do not modify them. Monsieur L. reserves the right to update these General Conditions of Sale at any time.
The General Conditions of Sale apply to all online sales made on the Website to the exclusion of any other document and in particular the conditions applicable for sales in stores or through other distribution and marketing channels.
3.1 – Description of the Products
The Products offered for sale are those which appear on the Website, on the day the Customer consults the Website, and within the limits of available stocks.
Great care is taken in the presentation of the Products on the Website to meet the requirements of Article L.111-1 of the Consumer Code. This is why the Products are presented through an information sheet prepared with great care and precision by expert professionals to allow a most accurate and complete description. However, concerning the mode of digital presentation of the Products on the Internet, in particular, due to the technical limitations of the colour rendering of computer equipment, it is possible that the Customer's perception of the photographic representation of the Products and in particular the colour of the leathers does not match exactly.
3.2 – Product availability
The Products are offered within the limits of available stocks and, any mention of the stock of Products appearing on the website is given for information only to the extent of technically possible updates. In the event of unavailability of one of the Products, the Customer will be informed as soon as possible by e-mail of the possible cancellation of his order or the partial delivery thereof. Consequently, any order for an unavailable Product having been effectively paid will not give rise to any compensation, nor any compensation other than the reimbursement of said Product and any related delivery costs.
The price of the Products is firm. The current price is indicated on the pages corresponding to the different Products on the Website, except for typographical errors. The prices include VAT applicable on the day of the order. The default VAT rate displayed on the Website refers to France.
Any customs duties may be claimed depending on the country of delivery. In this case, the customer is responsible for paying the carrier for any customs duties at the time of delivery.
Mr L. reserves the right, which the Customer accepts, to modify the prices at any time, without any other formality other than the modifications on the Website. However, these changes will not affect orders accepted by the Website before the entry into force of these changes, subject to the availability of the Products ordered.
5. ORDER TERMS
5.1 – Navigation inside the Website
The Customer can browse freely on the different pages of the Website to learn about the Products offered for sale without being committed to an order. Any order can only be registered if the Customer has previously identified himself by entering his username and password.
Any order can only be registered if the Customer has previously identified himself by entering his username and password.
On the first order on the Website, the Customer chooses an identifier (that consist of the email address) and a password to personalize his visit. The Customer is also invited to provide a certain amount of information essential for taking into account the order and its execution.
On each new visit to the Website, the Customer can identify himself by associating his username and password. The combination of these two elements constitutes proof of the identity of the Client.
The Customer remains responsible for his username and password. In the event of loss of his password, the Customer can click on “forgotten password” to receive an email allowing him to reset a new password.
The information provided by the Client and collected by Mr L. is treated confidentially and is saved in Mr L.'s database. They will in no case be transferred, assigned, transmitted or disclosed in any way whatsoever to third parties or business partners following the Data Protection Act n ° 78-17 of 6 January 1978 and the provisions appearing in the “Legal Notices” of this site, which the Customer acknowledges having read.
To place an order, the Customer adds the desired Products to the “basket”, or removes them to correct any errors.
Before definitively validating his order by clicking on “Validate and pay” and proceeding to its payment, the Customer can check the details of his order and can correct any errors by going back to the details of his basket.
5.2 – Delivery territory eligible for an orde
The Customer may only order Products for delivery to the list of countries offered on the Website. Any order mentioning another place of delivery will be rejected.
5.3 – Final validation of the order
By clicking on «pay», the Customer acknowledges having read the General Conditions of Sale and definitively validates his order before being able to enter the payment details.
5.4 – Confirmation of an order
The sale will not be considered final until the Customer has sent confirmation of the sending of the order by the Website by email.
The order confirmation email summarizes the order reference number, the products ordered by the Customer and their prices, the terms and times for the delivery of the Products, the terms and conditions for withdrawal and the address or link to the customer service to which the Customer can send any questions about his order.
Unless the server is unavailable, the Customer may pay for his order after the final validation of it on the Website, by Carte Bleue, Visa and Mastercard and Stripe. The Customer will enter his card number, its expiration date, the name of the cardholder and the visual cryptogram (the last three numbers listed on the back of his bank card). Payments by check are not accepted.
When paying using a bank card, the related information (for example, the card number or the expiration date) will be transferred using a cryptographic protocol, to its partner bank or to other banks providing services related to remote electronic payment, without third parties being able to access them under any circumstances. Such information will never be used by Mr L., other than to complete the procedures related to the purchase or to issue refunds in the event of any return of the products following the right of withdrawal or if it is necessary to prevent or report to the police forces the occurrence of fraud on the Website.
Mr L. reserves the right to refuse any order or any delivery in the event of non-compliance with these General Conditions of Sale, of an existing dispute with the Customer, of total or partial non-payment of a previous order by the Customer, refusal of authorization of payment by bank card from banking organizations. The Customer guarantees that he has the necessary authorization to use the payment method chosen at the time of validation of the order. If the bank refuses, the order will be automatically cancelled and the Customer notified by sending an email.
The Customer is invited to print the summary of the order.
Data relating to orders will be recorded and kept in the computer systems of Mr L. and his partner bank. The information registers of these companies will be considered as constituting proof of all transactions between the Parties on the Website.
The Website is subject to a security system.
Mr L. guarantees that the means and services of cryptology used to secure transactions have been the subject of an authorization or a declaration in the application of the legislation in force.
For any order confirmed before 3:00 p.m., Monday to Friday (excluding public holidays), the Products ordered will be shipped within 2 working days. The Products are delivered by Colissimo or its equivalent depending on the country of dispatch, within 5 working days from the confirmation of the order by Mr L. The carrier is solely responsible for any exceeding of the deadlines indicated and, in such a case, this may in no case give rise to any compensation for the benefit of the Customer. Delivery costs may be offered for the purchase of Products, from a certain order amount. In all cases, the delivery costs are clearly indicated to the Customer during the order process.
For security reasons, an order cannot be registered for delivery to the address of a hotel or other accommodation, a post office box or a non-fixed address or domicile (i.e. that is to say, and without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed domiciliations) or in a collective place where an address cannot be assigned individually and durably to a person physical or moral.
The order is invoiced inclusive of VAT and, French VAT is therefore included in the amount to be paid. In addition, any customs duties may be claimed depending on the country of delivery. In this case, the customer is responsible for paying these possible customs duties to the carrier at the time of delivery. The customer is responsible for checking customs regulations and any related costs before placing an order.
7.2 Order packaging
The Customer is required to pay particular attention to the contact details completed in the order form and in particular to the delivery address. In the event of a Customer's error in the delivery address, the package will be returned by the carrier with the mention NPAI («does not live at the address indicated»).
LThe Customer must check the good condition of the products upon delivery. Any anomaly concerning the delivery (damaged packages, missing products, late delivery, etc.) must be the subject of reservations made on the delivery receipt presented by the carrier. The Customer must also report it by email to firstname.lastname@example.org to improve the quality of service that may be offered to him and to carry out an investigation with the carrier. If the Customer has reported a missing product, an investigation with the carrier may take up to 21 working days. If during this period, the product is found, it will be immediately redirected to the delivery location designated when ordering. On the other hand, if the ordered product is not found at the end of this investigation period, Mr. L. will proceed at his own expense to a new shipment of the missing products initially ordered by the Customer.
8. RIGHT OF WITHDRAWAL
Following the provisions of Article L.221-18 of the Consumer Code, the Customer has 14 clear days to return the Product (s) ordered. This period starts from the day after or the first working day following the delivery day of the order or from the delivery day of the last product when the order is the subject of a staggered delivery in several installments. However, under the provisions of Article L.221-28 3 ° of the Consumer Code, this right of withdrawal does not apply to products made to the Customer's specifications or personalized. Each returned Product must be in its original packaging and packaging. The Customer may exercise their right of withdrawal by any written means of their choice or by following the procedure described at the following address: email@example.com. If the conditions are met, Mr. L. will reimburse the Customer for all the sums incurred by him when ordering the returned Products, within 14 days of the date on which the right of withdrawal was exercised, in accordance with article L.221-24 of the Consumer Code. This reimbursement will be made via the payment method used during the purchase.
9. RETURNS AND EXCHANGE POLICY
You can return products from mainland France free of charge by Colissimo under the terms of our Returns Policy for 14 days after receipt of your order. Under our Returns Policy, products must be in their original condition, bear the original labels and accompany the original packaging and delivery slip. All returned products are inspected. Any returned product that is incomplete, damaged, worn or dirty will not be taken back and will be returned to you. Under no circumstances can reimbursement be requested and/or made in the store. However, you can exchange your articles in Monsieur L. shops, on presentation of the invoice. Except for the above assumptions, no exchange of Product is permitted. We will bear the cost of returning products following the terms of our Returns Policy. Please contact our Customer Service for details and to obtain a prepaid return label.
10. PRODUCT GUARANTEE
The Customer benefits from the guarantee of conformity under articles L217-4 and following of the Consumer Code as well as the legal guarantee against hidden defects on the products, under the conditions of the articles 1641 to 1649 of the Civil Code, reproduced below.
The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.
The seller is not responsible for apparent defects perpetrated by the buyer.
The buyer is liable for hidden defects, even if he would not have known them, unless, in this case, he has stipulated that he will not be bound by any guarantee.
In the case of Articles 1641 and 1643, the purchaser has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned.
If the seller is aware of the product's defects, he is liable, in addition to the return of the price he received, for all damages to the buyer.
If the seller was unaware of the defects in the thing, he will only be required to return the price, and to reimburse the buyer for the costs incurred by the sale.
The seller of a building to be built is bound, from the reception of the work to the obligations of which the architects, contractors and other persons linked to the client by a contract of lease of work are themselves bound by application of articles 1792, 1792-1, 1792-2 and 1792-3 of this code.
These guarantees benefit the successive owners of the building.
There will be no cancellation of the sale or reduction of the price if the seller undertakes to repair the damage defined in articles 1792, 1792-1 and 1792-2 of this code and to assume the guarantee provided for in article 1792-3.
If the defective item has perished due to its poor quality, the loss is for the seller, who will be liable to the buyer for the return of the price and other compensation explained in the two preceding articles.
But the loss caused by a fortuitous event will be for the account of the buyer.
The action resulting from crippling defects must be brought by the purchaser within two years of discovery of the defect.
It does not take place in sales made by the authority of justice.
11. RESERVE OF OWNERSHIP
Ownership of the Products is transferred to the Customer only after full payment of the price by the latter. The risks concerning the delivered Products (in particular of loss, theft or deterioration) are nevertheless assumed by the Customer from the effective date of delivery.
12. PERSONAL INFORMATION
The provision of personal information collected in the context of distance selling is mandatory, this information is necessary for the processing and delivery of orders as well as for preparing invoices. This information is strictly confidential. The lack of information implies the automatic rejection of the order. Following the law n ° 78-17 of January 6, 1978, relating to data processing, files and freedoms, the processing of personal information collected on the Website has been declared to the National Commission for 'Computing and Freedoms. The Customer has the right to access, modify, rectify and delete data concerning him. To exercise this right, the Customer must send an email to firstname.lastname@example.org.
The Customer may be required to receive emails from the Website providing information on the Products and activities of Mr L. The Customer retains the right to refuse such communication either a priori by not giving his consent at the time of the creation of his account, either at any time in the management pages of the account, or by clicking on the unsubscribe link for information email, or by sending an email email@example.com.
The Customer may terminate his account by requesting by mail by email to firstname.lastname@example.org, in addition, Mr L., reserves the right to terminate the Customer's account as of right, without notice, without legal formality and compensation, by email or by regular mail in the event of use of the e-commerce service or the Website contrary to public order and/or good morals; infringement of the intellectual property rights of Mr L.; or misappropriation or unauthorized or fraudulent use of username and password. Mr L. can in no way be held responsible against the Client or third parties for the termination of an account under the conditions provided for in this article.
13. FORCE MAJEURE
Mr L. cannot be held responsible for the total or partial non-performance of its obligations, if it is due to the occurrence of an event of force majeure, having an unforeseeable, irrepressible and external character for Mr L., such as that recognized by the jurisprudence of the French courts, making impossible the execution of the contract. In this case, MonsieurL. will inform the Customer and offer him one or more alternative solutions. The occurrence of such an event constitutes a cause for the suspension and/or termination of the obligations of MonsieurL. the Client, without compensation for the benefit of the Client.
14. INTELLECTUAL PROPERTY
The intellectual property rights attached to the Products sold on the Website are and remain the exclusive property of Sèvres Associés. All exploitation rights are reserved exclusively for it. Under these conditions, no one is authorized to reproduce, exploit, distribute or use for any purpose whatsoever, even partially, the intellectual property rights, without the prior written consent of Sèvres Associés. The brands and logos of MonsieurL. are registered trademarks. Any reproduction, therefore, constitutes an infringement.
When consulting the website, information relating to the browsing of Customers may be saved in «Cookies» files installed on their terminal (computer, tablet, smartphone).
These cookies are issued by MonsieurL. in order to facilitate navigation on the Website and make it possible to recognize the Customers' browsers when they are connected to the Website.
It is recalled that the Internet user can oppose the recording of «cookies» on his terminal by configuring his Internet browser software in this way. To this end, it is recommended that he refer to the user manual («help» section of the browser toolbar) of his internet browser software or obtain any useful information from the publisher of said software.
A banner is systematically displayed when accessing the website, thus giving the Internet user the possibility of refusing cookies or of personalizing their choice.
16. CUSTOMER SERVICE - MEDIATION
In the event of a question or complaint, the Customer may first contact the customer service of MonsieurL., here are the different methods of contact:
Email : email@example.com
Postal address: Monsieur L. - Customer Service - 107, rue de Sèvres 75006 Paris - France
In the event of a dispute, the Customer has the possibility, before any legal action, to resort free of charge to a conventional mediation procedure or any other alternative mode of dispute resolution in order to seek an amicable solution with our appointed mediator: http ://www.cmap.fr
17. MISCELLANEOUS PROVISIONS
Monsieur L. archives the orders and payment receipts on a reliable and durable medium constituting a faithful copy, in accordance with the legislation in force.
The computerized registers of Monsieur L. are considered by the Parties as proof of communications, orders, payments and transactions between them.
The Customer accepts that all correspondence, communications or transmission of information between Monsieur L. and himself by electronic means are presumed to have the same probative force as a written document on paper.
If one of the stipulations of the T & Cs turns out to be void with regard to a rule of law in force or a court decision that has become final, it would then be deemed unwritten, without, however, voiding the contract or altering the validity of its other stipulations.
18. APPLICABLE LAW - JURISDICTION
These General Conditions of Sale and the contractual relations between the Parties are governed by French law. Any dispute arising from the application or interpretation of these presents is the exclusive jurisdiction of the French courts.